About Addison Water Damage Pros
A 24/7 dispatch line, a written scope and honest limits.
Addison Water Damage Pros is a water damage and mold restoration dispatch service based at 15301 Spectrum Dr in Addison, TX. The 24/7 line connects Addison, Carrollton, Richardson, Plano and Coppell property owners with licensed and insured restoration professionals.
We do not publish owner names, technician bios or review counts, because the work is performed by licensed and insured restoration professionals dispatched from our network. What we can promise is how the work is explained.
How a job is explained
A technician inspects the property, takes moisture readings and photos, and writes a scope of work. Scope and price are explained before work starts, so you know what will be removed, what will be dried and what a rebuild involves.
We name the equipment in plain words: extraction units, air movers, LGR dehumidifiers, moisture meters and thermal imaging cameras. Daily readings show when the structure meets drying goals.
Standards and limits
The published industry standards are ANSI/IICRC S500 for water damage restoration and ANSI/IICRC S520 for mold remediation. Ask any company, including us, whether its crews work to them.
We do not decide insurance coverage and cannot promise a claim result. We do not make health claims about mold, which are a question for your physician. We do not offer waterproofing, foundation repair or equipment rentals. If your problem needs a different trade, we will tell you.
Where to find us
Our address is 15301 Spectrum Dr, Addison, TX 75001. Dispatch is by phone at (972) 945-2885, open 24/7, and the business email is contact@addisonwaterdamagepros.com. See the services and service areas pages for what we handle and where.
What happens when you call
The dispatcher asks where the water started, how many rooms are wet, whether the water looks clean, gray or like sewage, and the street address with the nearest cross street. Those answers decide what equipment and protective gear a crew needs, so they are worth having ready.
The dispatcher also asks whether the water is still running, whether any electrical outlets or appliances are wet, and whether anyone in the home is elderly, pregnant or has a weak immune system. These details shape the safety steps a crew takes first.
Callers are told what to do while they wait. That usually means shutting off the water at the fixture or main, moving small valuables and rugs out of the wet area, and staying out of rooms with sagging ceilings. Callers are also told when to call 911 instead.
What a typical job covers
Most jobs run in the same order. Crews stop the source, extract standing water, remove materials that cannot be saved, dry the structure with air movers and dehumidifiers, and then clean and sanitize. Rebuilding comes last, after moisture readings show the framing and subfloor are dry.
Which steps apply depends on the water. Clean water from a supply line is handled differently from gray water out of a washing machine, and both differ from sewage or storm water. Contaminated water means more removal and stricter cleaning, which is why the dispatcher asks what the water looks like.
The full list of work is on the services page, with a separate page for each service. Those pages explain what each step involves, what drives the scope and which questions to ask any contractor before you agree to work.
Documentation and insurance claims
Photos, moisture readings, equipment logs and written scope notes help an insurance adjuster see what happened and what was done. Crews keep these records as part of the job, and you can ask for copies.
Your policy and your adjuster decide what is covered. We do not negotiate with carriers on your behalf and we cannot tell you whether a claim will be paid. What we can do is give you clear records to send with your claim.
Take your own photos before anything is moved, if it is safe to do so. Keep damaged items until the adjuster has seen them or approved disposal, and save receipts for anything you buy while the home is unusable.
Mold and water damage
Mold can start to grow on wet materials within a few days, so drying quickly matters. A dried structure with no remaining moisture is the best protection against mold that follows a leak.
If mold is already visible, the mold remediation page explains containment, removal and when testing makes sense. We do not make health claims about mold. Questions about symptoms belong with your physician.
Places we serve
Dispatch covers Addison and four neighboring cities. Each page has local detail on housing, weather and water issues: Carrollton, Richardson, Plano and Coppell.
If your address sits outside those cities, call anyway. The dispatcher will tell you plainly whether a crew can reach you.