Water Damage Restoration Richardson, TX Near Addison

Water damage restoration in Richardson, TX usually begins with one of three problems: a plumbing failure inside the home, storm water that found a way in, or creek-side drainage after heavy rain. Addison Water Damage Pros dispatches to ZIP codes 75080, 75081 and 75082 around the clock from our base in Addison.

Richardson spans Dallas and Collin counties and has about 119,000 residents, so this page focuses on the problems that repeat here.

When water is spreading in Richardson

Shut off the water at the fixture or the main first, because every minute adds to the wet area. Lift valuables, switch off power to wet rooms only from a dry spot, and keep children and pets out of any water that may be contaminated.

Then call the 24/7 line. Emergency dispatch is available around the clock, and we offer same-day response when crews are available. If the leak is on the city's side of the meter, the City of Richardson's water utility publishes a 24-hour emergency number for its system, and that call can happen at the same time as ours.

Creeks and drainage basins: where storm water goes

Prairie, Spring, Duck and Cottonwood creeks run through Richardson, according to the Texas State Historical Association. The city's stormwater guide says Richardson has 12 drainage basins and nearly 45 miles of creek beds.

That is a lot of channel, and it is why a low-lying garage or ground-level room can take water in heavy rain even when your own yard looks fine. The city's Capital Projects and Engineering department administers the local flood insurance program, so start there or at the FEMA Flood Map Service Center to see where your address sits.

Home policies do not cover floods, according to the Texas Department of Insurance, so flood damage calls for a separate flood policy. Flood damage restoration covers the cleanup when storm water has already entered.

After a storm opens the roof

On October 20, 2019, the National Weather Service rated an EF3 tornado that damaged areas of North Dallas and Richardson, with damage observed near Audelia Road and Buckingham Road. Storm damage like that opens roofs, and rain follows the opening into insulation and ceilings.

A covered tarp helps, but wet insulation and drywall need removal and drying even when the ceiling looks intact. Photograph the roof damage and the interior before repairs, then see water mitigation for how drying works.

Who handles what: city utility, your plumber and us

Richardson buys its drinking water wholesale from the North Texas Municipal Water District and runs its own water distribution and wastewater collection utility. For you, that means a water main or meter problem belongs to the city, while a leak past the meter is yours to stop and repair.

The city's online permit page covers plumbing repairs and replacements, and most of those permits require a licensed contractor. The page does not name water heaters, so ask Building Inspection before replacing one.

We dry and clean the structure, and then water damage repair rebuilds it. Your plumber fixes the pipe.

Richardson landmarks and what they tell you about water

Emergency dispatch is available around the clock, including to campus-area and Telecom Corridor addresses.

If water is still spreading: before we arrive

Use these four steps while you wait.

Serving Richardson from Addison

Dispatch also covers Plano to the north and Carrollton to the west, so crews are rarely far from a Richardson address. Our emergency water removal page explains pumps and extraction units in plain terms.

Frequently asked questions